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Post by Deleted on Apr 3, 2016 10:25:56 GMT
Transport Surgery is probably the most appropriate section for this thread. If not, I am sure the moderators will switch it.
Two very significant developments with the Travelmaster range of tickets recently have been the move to smartcards and the expansion or area to cover parts of Derbyshire and Nottinghamshire. With all such developments there are bound to be teething troubles and problems. as well as moans, groans and compliments from users. As many on this forum are either users of Travelmaster tickets or deal with them as part of routine it would be interesting to know what comments and experiences they might have. What are the problems? Where are things going wrong? What could be done better? How does it compare with similar schemes elsewhere? |
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Post by Deleted on Apr 3, 2016 11:55:28 GMT
The newest edition to the 'Travelmaster' portfolio is 'Travelmaster South' which appears to cover the same area as 'Connect South' introduced in the Autumn. The main difference being that this allows use on trains. However, like with Connect South, confusion reigns as to exactly where it can be used and the restrictions. One would imagine the 'Travelmaster' website will give a definite answer regarding where and when 'Travelmaster South' can be used. So click on www.sytravelmaster.com/travelmaster-south and it initially says "you can travel on direct bus and train routes from Chesterfield, Dronfield, Clowne (bus only) and Worksop into the Sheffield and Rotherham zones and then on any bus, tram or train around those zones". That appears quite clear. Now, look what it says under 'Zone Boundary' on the same web page:- It is also valid on direct train services from ◾Chesterfield station and Dronfield station (not valid to Worksop station) so long as the journey begins or ends within the Sheffield zone and train services between ◾Sheffield - Darnall - Woodhouse ◾Sheffield - Dore & Totley ◾Sheffield - Meadowhall - Chapeltown (Provided the train stops at these stations) So, on the same page you have two versions of where it can be used on trains. One says it can be used between Woodhouse and Worksop and Meadownall and Swinton and one says it can't. Which is correct? Now what about buses, it gives you a Sheffield Zone map to click on but this does not reflect the extension of the 'Travelmaster' area a year ago to include Killamarsh, Norwood, High Moor and Spinkhill and whilst Eckington is included no mention of Marsh Lane. Hmmm! No wonder passengers and staff are confused! |
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Post by duncan on Apr 3, 2016 15:03:37 GMT
The newest edition to the 'Travelmaster' portfolio is 'Travelmaster South' which appears to cover the same area as 'Connect South' introduced in the Autumn. The main difference being that this allows use on trains. However, like with Connect South, confusion reigns as to exactly where it can be used and the restrictions. One would imagine the 'Travelmaster' website will give a definite answer regarding where and when 'Travelmaster South' can be used. So click on www.sytravelmaster.com/travelmaster-south and it initially says "you can travel on direct bus and train routes from Chesterfield, Dronfield, Clowne (bus only) and Worksop into the Sheffield and Rotherham zones and then on any bus, tram or train around those zones". That appears quite clear. Now, look what it says under 'Zone Boundary' on the same web page:- It is also valid on direct train services from ◾Chesterfield station and Dronfield station (not valid to Worksop station) so long as the journey begins or ends within the Sheffield zone and train services between ◾Sheffield - Darnall - Woodhouse ◾Sheffield - Dore & Totley ◾Sheffield - Meadowhall - Chapeltown (Provided the train stops at these stations) So, on the same page you have two versions of where it can be used on trains. One says it can be used between Woodhouse and Worksop and Meadownall and Swinton and one says it can't. Which is correct? Now what about buses, it gives you a Sheffield Zone map to click on but this does not reflect the extension of the 'Travelmaster' area a year ago to include Killamarsh, Norwood, High Moor and Spinkhill and whilst Eckington is included no mention of Marsh Lane. Hmmm! No wonder passengers and staff are confused! It amuses me greatly that people expect sypte to do things logically and in a well thought out manner. You know, things like getting boundaries right, informing platform staff when they introduce a new ticket and such. If it was all well executed you would know straight away sypte had nothing to do with it. |
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Post by Deleted on Apr 4, 2016 10:28:18 GMT
It amuses me greatly that people expect sypte to do things logically and in a well thought out manner. You know, things like getting boundaries right, informing platform staff when they introduce a new ticket and such. If it was all well executed you would know straight away sypte had nothing to do with it. It would agree, especially as the SYPTE website is as bad as the Travelmaster website, An irony is that if you dig into Travelmaster you find that “TravelMaster is co-owned by South Yorkshire's private bus, tram and rail operators”. So why are bus, tram and rail companies not doing something about getting the website correct?
By the way, I raised the issues of wrongly/confused Travelmaster ticket boundaries on the SYPTE website and eventually the reply I got was "We're currently reviewing the way in which ticketing information is presented on our website to ensure it remains as up to date, and easy to manage, as possible." At least they responded, something Travelmaster never do.
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Post by Deleted on Apr 4, 2016 11:52:29 GMT
Around a year ago a very significant change took place with 'Travelmaster' tickets in that they broke through the "Berlin Wall" that was the Derbyshire boundary. Use on buses in the Killamarsh /Norwood / High Moor / Spinkhill areas was allowed with certain tickets and this was followed last autumn with the Eckington / Marsh Lane areas. However, the 'Travelmaster' website remains in total confusion about boundaries and usage. No completely accurate map appears to exist showing the new boundary points for the tickets involved and confusing statements exist as to whether local journeys in those parts of Derbyshire are permitted as well as through journeys to/from South Yorkshire. The predominant operator in these parts of Derbyshire is Stagecoach and they appear quite clear as to the situation. This being that the 'Travelmaster' and 'Metromaster' tickets involved can be used for any journey within the area of the tickets validity. So why is this not reflected on the 'Travelmaster' website? As to boundary points it is worth having a look at the terms and conditions www.sytravelmaster.com/conditionsTwo of relevance are:- . Geographical TravelMaster Zones a) vi) Spinkhill & Killamarsh are designated as being in the Sheffield Zone. c) The South Yorkshire TravelMaster Zone is defined as combining the defined areas of the Barnsley, Doncaster, Rotherham & Sheffield Zones inclusive of the exceptions and additions to each constituent zone So clearly need updating to reflect Eckington and Marsh Lane extensions. Now look at an example of the South Yorkshire Travelmaster Zone map www.sytravelmaster.com/southyorkshire-connect Moving around in a clockwise direction Boundary point 25 at Netherthorpe is correct but the next, 26 at Killamarsh makes no sense, the next boundaries actually being Spinkhill, Eckington Littlemoor Business Centre, Eckington Southgate / Station Road, Eckington Birk Hill Estate, Marsh Lane Ridge Road. You then then get to 34 Gleadless Road / Seagreave Crescent which appears correct. So the whole thing is a dogs breakfast which clearly needs some attention. Now look at an example of the Sheffield Zone map www.sytravelmaster.com/citywide. Boundary point 16 Holbrook Rother Valley Way / Station Road would appear not now to be needed, 17/18 have been botched together and bizarrely includes Littlemoor Business Park! There should in fact be three boundaries one on Rotherham Road/ Mansfield Road, one on Woodall Road/Killamarsh Lane where it joins the Rotherham Zone; one at Spinkhill. A similar problem exists with 19 as again their are three boundaries, Eckington Littlemoor Business Park, Eckington Southgate / Station Road and Eckington Birk Hill Estate. Finally look at the Rotherham Zone map www.sytravelmaster.com/rotherham-connect. Clearly Boundary points 14 and 15 need to match what ever now the designated boundary is on Rotherham Road /Mansfield Road and Woodhall Road/Killamarsh Lane in order to tally with c) above. How long is it going to take to get these very beneficial alterations to the boundaries correct on the website and presumably other publicity material? |
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Post by duncan on Apr 4, 2016 18:49:30 GMT
It amuses me greatly that people expect sypte to do things logically and in a well thought out manner. You know, things like getting boundaries right, informing platform staff when they introduce a new ticket and such. If it was all well executed you would know straight away sypte had nothing to do with it. It would agree, especially as the SYPTE website is as bad as the Travelmaster website, An irony is that if you dig into Travelmaster you find that “TravelMaster is co-owned by South Yorkshire's private bus, tram and rail operators”. So why are bus, tram and rail companies not doing something about getting the website correct?
By the way, I raised the issues of wrongly/confused Travelmaster ticket boundaries on the SYPTE website and eventually the reply I got was "We're currently reviewing the way in which ticketing information is presented on our website to ensure it remains as up to date, and easy to manage, as possible." At least they responded, something Travelmaster never do.
As a person who could potentially be asked to sell or accept one of these tickets, it's worrying that the only place I have heard of these tickets is on this forum. |
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Post by Deleted on Apr 5, 2016 15:44:21 GMT
As a person who could potentially be asked to sell or accept one of these tickets, it's worrying that the only place I have heard of these tickets is on this forum.
Therein lies another problem, the breakdown of the supply chain from 'Travelmaster' to frontline staff, particularly drivers and conductors. A whole host of the current problems in South Yorkshire stem from this. In my view the key to everything is a 100% accurate 'Travelmaster' website that is kept up to date. This being the place where passengers and staff can find the correct information about the various tickets. Everything else relates to this. For potential passengers this is the showroom of what is available and the way to find the ticket that suits them best. The place they look to resolve a query. No good them selecting the ticket that suits them best only to find it does not do what it says on the tin and that another suited them better if only they had known its correct details. For the company management and back office staff this is where they turn to clarify information and to ensure they have ticket machines set up correctly and staff instructions precise and accurate. For frontline staff this is where they refer passengers who have queries. For the supply chain to work 'Travelmaster' need a robust way of communicating changes to key people at operators and elsewhere who then can ensure that information is passed further down the chain. It also needs a latest updates section on the website so all recent changes are available in one place should anyone including passengers wish to keep up to date or refer to them. I somehow doubt this is happening effectively judging by the confusion over the recent Derbyshire extensions. Within in the operators it needs people who fully understand the tickets and how they relate to their operations as well as who else needs to know what. These people being responsible for getting the information to the frontline and are easily accessible to those staff to deal with queries and remedy issues arising. Unfortunately, the lean management structures of many companies means those responsible often have other things to deal with and just do not have the time to sort out the complexities of the different tickets. Until about a year ago 'Travelmaster' produced a 'Ticket Information For Drivers and Conductors' booklet that was circulated to frontline staff. This was quite comprehensive but was very much South Yorkshire focused so was rather vague on cross boundary arrangements and the small print did not mean things were easily found in a poorly lit cab with a ranting passenger on the platform. No idea why these booklets ceased. Being aimed at all operators a lot of what was contained had no relevance to staff at a particular depot. A driver at Holbrook doesn't really need to know about Barnsley Megardiders for example. Thus, what is needed is something very much focused on what is likely to be encountered by that depot and this is where the middleman in the supply chain comes in - they need to produce such a document. I doubt if any bus driver, tram or train conductor has a set of ticket instructions just covering what they deal with. The result of all this is those on the frontline are doing the best they can but are put in an impossible position. The move to smart ticketing is a great benefit as this takes checking a tickets validity off the driver/conductor but it is essential the machine is set up correctly which means that 'Travelmaster' have to get the boundary points right for starters. It does appear that as the number of different tickets has increased the amount and quality of information provided to frontline staff has decreased. Until those who can do something to sort the mess out do something I can't see things improving. The sad thing about all this is passengers are becoming disillusioned with public transport because of the hassle and the fact that no one appears to have a clue. Finally, I understand the Director General of SYPTE was tackled about the problem of poor and confusing information about the Derbyshire extensions after a public forum at Sheffield Town Hall at the end of February. He apparently took notes and promised action!!!! |
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Post by duncan on Apr 5, 2016 16:47:12 GMT
Therein lies another problem, the breakdown of the supply chain from 'Travelmaster' to frontline staff, particularly drivers and conductors. A whole host of the current problems in South Yorkshire stem from this. In my view the key to everything is a 100% accurate 'Travelmaster' website that is kept up to date. This being the place where passengers and staff can find the correct information about the various tickets. Everything else relates to this. For potential passengers this is the showroom of what is available and the way to find the ticket that suits them best. The place they look to resolve a query. No good them selecting the ticket that suits them best only to find it does not do what it says on the tin and that another suited them better if only they had known its correct details. For the company management and back office staff this is where they turn to clarify information and to ensure they have ticket machines set up correctly and staff instructions precise and accurate. For frontline staff this is where they refer passengers who have queries. For the supply chain to work 'Travelmaster' need a robust way of communicating changes to key people at operators and elsewhere who then can ensure that information is passed further down the chain. It also needs a latest updates section on the website so all recent changes are available in one place should anyone including passengers wish to keep up to date or refer to them. I somehow doubt this is happening effectively judging by the confusion over the recent Derbyshire extensions. Within in the operators it needs people who fully understand the tickets and how they relate to their operations as well as who else needs to know what. These people being responsible for getting the information to the frontline and are easily accessible to those staff to deal with queries and remedy issues arising. Unfortunately, the lean management structures of many companies means those responsible often have other things to deal with and just do not have the time to sort out the complexities of the different tickets. Until about a year ago 'Travelmaster' produced a 'Ticket Information For Drivers and Conductors' booklet that was circulated to frontline staff. This was quite comprehensive but was very much South Yorkshire focused so was rather vague on cross boundary arrangements and the small print did not mean things were easily found in a poorly lit cab with a ranting passenger on the platform. No idea why these booklets ceased. Being aimed at all operators a lot of what was contained had no relevance to staff at a particular depot. A driver at Holbrook doesn't really need to know about Barnsley Megardiders for example. Thus, what is needed is something very much focused on what is likely to be encountered by that depot and this is where the middleman in the supply chain comes in - they need to produce such a document. I doubt if any bus driver, tram or train conductor has a set of ticket instructions just covering what they deal with. The result of all this is those on the frontline are doing the best they can but are put in an impossible position. The move to smart ticketing is a great benefit as this takes checking a tickets validity off the driver/conductor but it is essential the machine is set up correctly which means that 'Travelmaster' have to get the boundary points right for starters. It does appear that as the number of different tickets has increased the amount and quality of information provided to frontline staff has decreased. Until those who can do something to sort the mess out do something I can't see things improving. The sad thing about all this is passengers are becoming disillusioned with public transport because of the hassle and the fact that no one appears to have a clue. Finally, I understand the Director General of SYPTE was tackled about the problem of poor and confusing information about the Derbyshire extensions after a public forum at Sheffield Town Hall at the end of February. He apparently took notes and promised action!!!! The biggest problem is that the travelmaster range has grown out of control with knee jerk tickets being introduced randomly with no joined up thinking. Naming them has also created confusion with citywide tickets being mistaken for operator tickets. Likewise getabouts. The range is far too complex and poorly publicised. As for the website. Great if it's up to date but only for those who use the net. There are still loads of people who don't. Why not just call them What they are? e.g. Sheffield bus only travelmaster. Sheffield bus and tram travelmaster. Sheffield all modes travelmaster. Sheffield and North Derbyshire travelmaster. And so on. Too easy ? |
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Post by TC60054 on Apr 5, 2016 20:16:44 GMT
Therein lies another problem, the breakdown of the supply chain from 'Travelmaster' to frontline staff, particularly drivers and conductors. A whole host of the current problems in South Yorkshire stem from this. In my view the key to everything is a 100% accurate 'Travelmaster' website that is kept up to date. This being the place where passengers and staff can find the correct information about the various tickets. Everything else relates to this. For potential passengers this is the showroom of what is available and the way to find the ticket that suits them best. The place they look to resolve a query. No good them selecting the ticket that suits them best only to find it does not do what it says on the tin and that another suited them better if only they had known its correct details. For the company management and back office staff this is where they turn to clarify information and to ensure they have ticket machines set up correctly and staff instructions precise and accurate. For frontline staff this is where they refer passengers who have queries. For the supply chain to work 'Travelmaster' need a robust way of communicating changes to key people at operators and elsewhere who then can ensure that information is passed further down the chain. It also needs a latest updates section on the website so all recent changes are available in one place should anyone including passengers wish to keep up to date or refer to them. I somehow doubt this is happening effectively judging by the confusion over the recent Derbyshire extensions. Within in the operators it needs people who fully understand the tickets and how they relate to their operations as well as who else needs to know what. These people being responsible for getting the information to the frontline and are easily accessible to those staff to deal with queries and remedy issues arising. Unfortunately, the lean management structures of many companies means those responsible often have other things to deal with and just do not have the time to sort out the complexities of the different tickets. Until about a year ago 'Travelmaster' produced a 'Ticket Information For Drivers and Conductors' booklet that was circulated to frontline staff. This was quite comprehensive but was very much South Yorkshire focused so was rather vague on cross boundary arrangements and the small print did not mean things were easily found in a poorly lit cab with a ranting passenger on the platform. No idea why these booklets ceased. Being aimed at all operators a lot of what was contained had no relevance to staff at a particular depot. A driver at Holbrook doesn't really need to know about Barnsley Megardiders for example. Thus, what is needed is something very much focused on what is likely to be encountered by that depot and this is where the middleman in the supply chain comes in - they need to produce such a document. I doubt if any bus driver, tram or train conductor has a set of ticket instructions just covering what they deal with. The result of all this is those on the frontline are doing the best they can but are put in an impossible position. The move to smart ticketing is a great benefit as this takes checking a tickets validity off the driver/conductor but it is essential the machine is set up correctly which means that 'Travelmaster' have to get the boundary points right for starters. It does appear that as the number of different tickets has increased the amount and quality of information provided to frontline staff has decreased. Until those who can do something to sort the mess out do something I can't see things improving. The sad thing about all this is passengers are becoming disillusioned with public transport because of the hassle and the fact that no one appears to have a clue. Finally, I understand the Director General of SYPTE was tackled about the problem of poor and confusing information about the Derbyshire extensions after a public forum at Sheffield Town Hall at the end of February. He apparently took notes and promised action!!!! The biggest problem is that the travelmaster range has grown out of control with knee jerk tickets being introduced randomly with no joined up thinking. Naming them has also created confusion with citywide tickets being mistaken for operator tickets. Likewise getabouts. The range is far too complex and poorly publicised. As for the website. Great if it's up to date but only for those who use the net. There are still loads of people who don't. Why not just call them What they are? e.g. Sheffield bus only travelmaster. Sheffield bus and tram travelmaster. Sheffield all modes travelmaster. Sheffield and North Derbyshire travelmaster. And so on. Too easy ? Far too easy. Doesn't give the PTE chance to confuse either party. That's ignoring the fact that it's far too logical. |
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Post by lysander on Apr 6, 2016 7:45:02 GMT
I am looking forward to the happy day when the Sheffield City Region becomes a functioning reality with a meaningful transport executive and a region wide transport policy...and fares. Am I just dreaming?  |
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Post by Deleted on Apr 6, 2016 9:11:01 GMT
I am looking forward to the happy day when the Sheffield City Region becomes a functioning reality with a meaningful transport executive and a region wide transport policy...and fares. Am I just dreaming? I fear you might be. Please correct me if I am wrong but isn't Chesterfield going to become part of the Sheffield City Region whilst North East Derbyshire will come under Nottingham. Consequently Chesterfield will be akin to West Berlin during the cold war. Just think of the host of new complexities and confusions that will introduce. |
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Post by Deleted on Apr 6, 2016 10:02:37 GMT
Duncan mentions 'Getabout' tickets and of course they are only valid for use solely within South Yorkshire - the Derbyshire extensions do not apply. So, no cross boundary bus entitlement, not even an inch anywhere. So lets look at the map www.sytravelmaster.com/getabout and it appears they nearly got this one correct except that the boundary points at Woodall and Wales (svc 26/26A/29A) are missing. However their is a problem that will emerge if these tickets ever go smart. This already exists with ENCTS passes and Megatravel cards. That is that some operators do not have the first/last stop in South Yorkshire as a fare stage and thus will accept for travel when they shouldn't. To give a current example:- The last stop on svc 29A/70/70A/71/71A/72 in South Yorkshire heading towards Killamarsh is Holbrook (Rother Valley Way/Station Road). However, Stagecoach do not have this as a farestage on 70/70A/71/71A. Their previous farestage is Halfway Tramstop and the next Railway Bridges (the first stop in Derbyshire.) If things are set up correctly any smart card only valid for use in South Yorkshire presented at Holbrook on journeys heading towards Killamarsh should be rejected as any journey made from that stop would be cross boundary. However, as it is currently set up it would be wrongly accepted as it treats the passenger as boarding at Halfway Tramstop. (A journey from Halfway to Holbrook being permitted) Coming from Killamarsh into South Yorkshire a smart card only set up for use in South Yorkshire should be rejected at Railway Bridges because that journey starts in Derbyshire. However it is accepted because that fare stage also covers the Holbrook stop which is in South Yorkshire. This loophole actually is being exploited by ENCTS Mobility pass holders in particular. These passes have restricted hours for those boarding in Derbyshire compared with South Yorkshire but if presented out of hours at the Railway Bridges stop both ways or stops in Killamarsh before the next stage on journeys towards Upperthorpe they are excepted by the machine when they shouldn't be. How many drivers are going to get in an argument with a passenger after the machine has accepted the pass as valid? When it comes to Boundary stops / fare stages for ISTO smart ticketing it is somewhat baffling that the operators that part own 'Travelmaster' sing off a different hymn sheet. |
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Post by duncan on Apr 6, 2016 10:31:00 GMT
I am looking forward to the happy day when the Sheffield City Region becomes a functioning reality with a meaningful transport executive and a region wide transport policy...and fares. Am I just dreaming? You mean you want to go back to a PTE with all that came with it. |
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Post by tomtom11928 on Apr 7, 2016 9:20:18 GMT
Duncan mentions 'Getabout' tickets and of course they are only valid for use solely within South Yorkshire - the Derbyshire extensions do not apply. So, no cross boundary bus entitlement, not even an inch anywhere. So lets look at the map www.sytravelmaster.com/getabout and it appears they nearly got this one correct except that the boundary points at Woodall and Wales (svc 26/26A/29A) are missing. However their is a problem that will emerge if these tickets ever go smart. This already exists with ENCTS passes and Megatravel cards. That is that some operators do not have the first/last stop in South Yorkshire as a fare stage and thus will accept for travel when they shouldn't. To give a current example:- The last stop on svc 29A/70/70A/71/71A/72 in South Yorkshire heading towards Killamarsh is Holbrook (Rother Valley Way/Station Road). However, Stagecoach do not have this as a farestage on 70/70A/71/71A. Their previous farestage is Halfway Tramstop and the next Railway Bridges (the first stop in Derbyshire.) If things are set up correctly any smart card only valid for use in South Yorkshire presented at Holbrook on journeys heading towards Killamarsh should be rejected as any journey made from that stop would be cross boundary. However, as it is currently set up it would be wrongly accepted as it treats the passenger as boarding at Halfway Tramstop. (A journey from Halfway to Holbrook being permitted) Coming from Killamarsh into South Yorkshire a smart card only set up for use in South Yorkshire should be rejected at Railway Bridges because that journey starts in Derbyshire. However it is accepted because that fare stage also covers the Holbrook stop which is in South Yorkshire. This loophole actually is being exploited by ENCTS Mobility pass holders in particular. These passes have restricted hours for those boarding in Derbyshire compared with South Yorkshire but if presented out of hours at the Railway Bridges stop both ways or stops in Killamarsh before the next stage on journeys towards Upperthorpe they are excepted by the machine when they shouldn't be. How many drivers are going to get in an argument with a passenger after the machine has accepted the pass as valid? When it comes to Boundary stops / fare stages for ISTO smart ticketing it is somewhat baffling that the operators that part own 'Travelmaster' sing off a different hymn sheet. The problem is with paper tickets at the moment though is that if some drivers dont see their respective logo on the bus ticket, they'll instantly reject it (this was a big problem with tates). The move to smart ticketing is one thats good, but like you said there's no real way to police it unless the ticket machines had extra stopping points at the various boundaries which is going to be a farse. I doubt even the pte themselves know what tickets are valid to what point.... nevermind the drivers, especially the ones who do the cross-county routes and are being thrown in the deep end with the vast array of tickets. Essentially someone could defraud the pte by showing a driverthe travelmaster website, whose boundary points could be vastly wrong, and could break through the glass ceiling with ease. |
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Post by Deleted on Apr 7, 2016 16:04:36 GMT
The biggest problem is that the travelmaster range has grown out of control with knee jerk tickets being introduced randomly with no joined up thinking. Naming them has also created confusion with citywide tickets being mistaken for operator tickets. Likewise getabouts. The range is far too complex and poorly publicised. As for the website. Great if it's up to date but only for those who use the net. There are still loads of people who don't. Why not just call them What they are? e.g. Sheffield bus only travelmaster. Sheffield bus and tram travelmaster. Sheffield all modes travelmaster. Sheffield and North Derbyshire travelmaster. And so on. Too easy ? Hard to disagree with what Duncan says.
The point about there being loads of people who do not use the net is very relevant. To my mind it shows how out of touch those who made the decision to do away with paper timetables and leaflets were with reality. Some might say they are just like politicians. A significant proportion of the population have no real idea of computers and all that goes with it and never will. In addition a significant proportion of those who clutch a hand held device continually have no idea about how to use it for gaining useful information - all they know is how to use facefarce and other dangerous social media applications. I often get asked by someone holding a smart phone what time the next bus is or similar, they appear totally bewildered when you say why don't you look it up on your phone!
So yes, it is important for the 'Travelmaster' website to be totally up to date and accurate. It does though still need the information in leaflet form, not all in one leaflet, but leaflets that cover a small number of alternative products such as Citybus, Citywide and Sheffield zone Travelmaster. Odd that the operators still produce leaflets for their own tickets isn't it! What do they know that SPYPTE don't?
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